EMERGENCY CONTACT

EMERGENCY

DURING OR AFTER BUSINESS HOURS

PLEASE CALL +1(403) 371-3665.

Tillyard Management Inc. will provide all reasonable protection to properties under their management and in the event of any emergencies, will do all it can to ensure the safety and protection of human life.

“The safeguard of human life transcends the security of physical assets.”

Fire Wardens & Assistant Fire wardens

Fire Wardens and Assistant Fire Wardens are volunteers or designates responsible for coordinating the orderly evacuation of their floor/suite during a fire or other emergency or during practice drills.

Familiar with non-crossover floors.

1. Attend Fire Warden Meetings presented by building management and the Calgary Fire Department.
2. Understand the evacuation procedures for the building.
3. Become familiar with and understand the fire alarm tones and know what action is required in the event of an alarm sounding.
4. Ensure all floor occupants understand the procedures to be followed during an evacuation emergency.
5. Acquire a detailed knowledge of the floor. (stairwell, fire phone and fire extinguisher locations, etc.)
6. Keep current, a list of all special needs persons and their designated “buddies” and ensure building management is advised immediately when changes occur.
7. Ensure all aisles, corridors and exits are kept free of obstructions.
8. Inform new employees of the Emergency Procedures and their duties, if any, in the event of an emergency.
9. Maintain a list of any hazardous materials on your floor and provide the list to building management.
Duties during an evacuation emergency.

At First Stage Tone (Designated Floor Evacuation)

1. Prepare for possible floor evacuation.
2. Put on Fire Warden identifier red hat/cap.
3. Meet with all other Wardens/Deputy Wardens and “buddies” in elevator lobby to determine who is missing. Re-task others to replace missing Wardens/buddies as required.
4. Confirm number and location of special needs person(s).
5. Listen to all announcements and act accordingly.

Duties during an evacuation emergency.

At Second Stage Tone (Designated Floor Evacuation)

1. Instruct employees to exit their offices leaving the doors open and proceed to the stairwells.
2. Direct Deputy Wardens to quickly check all areas including offices, washrooms, storage areas, conference rooms, etc. to ensure no one is left behind and closing doors once the space has been cleared.
3. Ensure all special needs persons and their “buddies” are together.
4. When evacuating your floor, report any special needs persons and their “buddies” who are being left behind, to security at the main floor security desk, to the alternate control center or by using the Fire Phone.
5. When evacuating the building, report the status of your home floor in person to security at the main floor security desk or the alternate control center.
6. If applicable, report anyone refusing to leave to security officer or control center when your floor status is reported.
7. Ensure your floor personnel move to your designated assembly area well away from the building assuring their personal safety and ensuring they do not become an obstruction to the firefighters.

1. Keep your Warden hats and keys in a spot where you can quickly grab them.
2. Use the standby period to mentally prepare yourselves for the possibility of evacuation.
3. Remain calm, exit through the designated stairwell as quietly as possible and in an orderly fashion, single line using hand rails.
4. Designate one Fire Warden to check in with security.
5. Do not go inside until the “All Clear” is given or is confirmed.
6. You cannot use the elevators during an alarm. During an all stages alarm, the elevators automatically home to the ground floor or the “all safe floor”.
7. Do not stand or gather at the base of the building. Safely cross the road via the crosswalk lights.
8. Review regularly evacuation procedures you have been given, as this information is discussed in detail.
9. Feel free to hold your own office drill/evacuation, taking your staff down the proper stairs and to the correct meeting place.
10. When there is any change in your warden staff and/or Mobility Impaired list, ensure you advise Tillyard Management Inc.
11. The Mobility Impaired List is held downstairs with security and is given to the fire department at the time of an evacuation.
12. The mobility impaired personnel are to remain in the elevator lobby of the floor which is reported on this list. If they are on another floor they can use the emergency phone to inform the fire department which floor they are on. In the case of a fire evacuation of that floor, the fire department will come to evacuate the mobility impaired.

Fire Evacuation

Announcements will not take place for 1 minute from the time the fire alarm starts. Do not phone 911. Building security will call 911, as well, the fire alarm system is monitored 24 hours a day, 7 days a week.
Bell Tones

Click here to play a 30 second sample of a 1st stage alarm

Click here to play a 30 second sample of a 2nd stage alarm

After playing the sample, use your ‘Back’ button to return to the main page.

30 tones/strokes per minute. The following procedures apply:

• Fire Wardens will move to the elevator lobby in preparation for evacuation.
• Listen carefully to all announcements.
• Do not move between floors during an alarm as you may not know which floors are in danger. It is possible that the floor you intend to go to has been evacuated.
• Any person wishing to leave may do so even if your floor has not been directed to, but you must make a full evacuation. Do not move between floors as directed above.
• If instructed to evacuate the building, please follow 2nd stage procedures.

120 tones/strokes per minute. The following procedures apply:

• All personnel must evacuate.
• Fire Wardens make certain mobility impaired persons are with their buddy/buddies and moved to the elevator lobby by the appropriate stairwell. Do not block stairwells.
• Fire Wardens check and clear your area, storage areas and washrooms of personnel. Fire Wardens are last to leave the premises. • • • Close all doors behind you after you check the rooms.
• When evacuating, EVEN floors use south stairwell (by men’s washroom). ODD floors use north stairwell (by women’s washroom).
• Fire Wardens will report mobility impaired persons position by using the fire phones or report them at the security desk in the main lobby or to the Evacuation Control Centre.
• During evacuation, no talking in the stairwells. This allows everyone to hear the announcements.
• The use of cell phones (texting, etc.) is not permitted unless for emergency purposes.
• One Fire Warden or Assistant Fire Warden per floor/company reports to security with their floor and mobility impaired status.
• Do not stop evacuation if the alarm stops, complete the evacuation.

Fire Wardens, in the case of a small fire on your floor, may use the fire extinguisher ONLY in pairs. If unable to contain the fire, use keys issued for the pull station located on your floor to put the building into 2nd stage alarm.
Wait for a verbal ALL CLEAR signal from Tillyard Management Inc. before allowing employees back into the building.

Evacuation Procedures after normal security hours

If there is a fire alarm after 11:00 p.m. weekdays, 24 hours on Saturdays, Sundays or Statutory Holidays follow the procedures listed below:
• Evacuate your premises to the main floor lobby. Await for further instructions from fire department personnel.
• Do not phone 911. The fire alarm panel is monitored 24 hours a day, seven days a week. The monitoring company will phone 911.
• Take the stairs. Do not use elevators.
• Remain evacuated until the fire department gives the “All Clear” announcement.
Download Fire Wardens file.

Mobility Impaired Personnel & “Buddy(s)”

1. Mobility Impaired is personnel or guests who, for any reason, will have a problem negotiating multiple flights of stairs thus posing a hazard to them and/or others in the stairwell. The list could change on a daily basis and personnel should notify their Fire Warden any time their condition changes.
2. Buddy(s) are personnel that have volunteered to assist a mobility impaired person or have been selected by the mobility impaired person(s). Buddy(s) need to be capable of physically assisting this person to relocate to a different floor, if instructed. If a buddy is not available, the Fire Warden must either recruit someone or be the buddy for them. Buddy(s) give moral support and keep the mobility impaired person calm.
3. Fire officials will only remove mobility impaired persons from the elevator lobbies if it is determined that they are at risk;
4. The Fire Phone is only to be used to request assistance or to pass on pertinent information. The Fire Phone has no dial tone, it connects automatically to the alarm panel. Wait on the line until it is answered. This may take some time as all 32 floors are connected to this one line.
Download the Fire Evacuation file.

Taking Action

Employee or Public Accident

1. Call ambulance immediately at 911
2. Give operator the following information: Your name and telephone number / Building name and address / Floor of building and location of the emergency on the floor, as well as any details of the accident or illness
3. Call Tillyard Management’s office at 531-3666 and advise them of the situation.
4. If possible, have someone meet the emergency unit at the elevators and/or at the main entrance to your premises.
5. Do not move injured or ill persons.

1. Go to the elevator lobby and activate the nearest alarm pull station. This will put the building into 1st stage alarm.
2. Leave the building by the stairwell. EVEN floors use south stairwell (by men’s washroom) (download image for even floor evacuation). ODD floors use north stairwell (by women’s washroom) (download image for odd floor evacuation). Close doors behind you.
3. In case of a small-contained fire on your floor, you may use the fire extinguisher only if you are in pairs.

Important Tips on Calling 9-1-1

Depending on the type of phone system you are on, some information may automatically appear on the communications system. The Emergency Communications Officer still needs to verify the information because it may not be where the emergency is occurring or it may be out dated. Please know that collecting this information does not delay the dispatch of emergency services. Emergency Services are dispatched quickly and while those services are on the way, the Emergency Communications Officer will continue to ask questions, provide instructions and/or clarify the status of the emergency situation.

Other important tips for calling 9-1-1 safely and effectively:

Get in a safe location before you call. For instance, if there is a fire, evacuate before you call 9-1-1.
Always listen carefully to the Emergency Communications Officer, answer all questions, and wait for further instructions.

Don’t hang up. The emergency communications centre is required by law to call you back to ensure your safety. If they cannot reach you, a police unit will be dispatched if help isn’t already on the way. If your call was not a true emergency, this ties up precious resources that may be urgently needed elsewhere.

Accidental 9-1-1 calls If you accidentally dial 9-1-1, stay on the line and tell the Emergency Communications Officer what happened, and that it was an accident. If you hang up, they have to call you back and that could tie up a line for someone who really needs it. Hanging up is a real hang up for 9-1-1.

9-1-1 needs you to know when to use a non-emergency number.

For medical problems, where life is not in danger, Alberta Health Link can be an excellent resource. Health Link’s number is: 811

The police non-emergency number is 403-266-1234.

If you need to report a minor accident, stolen or damaged property where there is no suspect in the area or other non-urgent criminal matters, call the police non-emergency number.

1. Keep your Warden hats and keys in a spot where you can quickly grab them.
2. Use the standby period to mentally prepare yourselves for the possibility of evacuation.
3. Remain calm, exit through the designated stairwell as quietly as possible and in an orderly fashion, single line using hand rails.
4. Designate one Fire Warden to check in with security.
5. Do not go inside until the “All Clear” is given or is confirmed.
6. You cannot use the elevators during an alarm. During an all stages alarm, the elevators automatically home to the ground floor or the “all safe floor”.
7. Do not stand or gather at the base of the building. Safely cross the road via the crosswalk lights.
8. Review regularly evacuation procedures you have been given, as this information is discussed in detail.
9. Feel free to hold your own office drill/evacuation, taking your staff down the proper stairs and to the correct meeting place.
10. When there is any change in your warden staff and/or Mobility Impaired list, ensure you advise Tillyard Management Inc.
11. The Mobility Impaired List is held downstairs with security and is given to the fire department at the time of an evacuation.
12. The mobility impaired personnel are to remain in the elevator lobby of the floor which is reported on this list. If they are on another floor they can use the emergency phone to inform the fire department which floor they are on. In the case of a fire evacuation of that floor, the fire department will come to evacuate the mobility impaired.
Tornado Watch:
A tornado watch is issued when weather conditions are favorable for the development of severe thunderstorms that are capable of producing tornadoes. In most cases, the potential exists for large hail and/or damaging winds in addition to tornadoes. A tornado watch must not be confused with a tornado warning.

Tornado Warning:
A tornado warning is an alert issued by weather services to warn that severe thunderstorms with tornadoes are possible. It can be issued after a tornado or funnel cloud has been spotted, or more commonly if there are radar indications of tornado formation. The issuance of a tornado warning indicates that residents should take immediate safety precautions.

Weather warnings, issued by Environment Canada for the Calgary area, are available from their web site: http://weather.gc.ca/city/pages/ab-52_metric_e.html

In the event of a tornado warning:

  • Get low and put as many walls between yourself and the storm as possible. Stay away from windows, doors and outside walls.
  • Tillyard Management Inc. will unlock the door from the main lobby to the basement (beside the smoke shop) in order for tenants to seek shelter.
  • Announcements on the Fire Alarm P.A. system may be made with updated information regarding the alert.
Download the Taking Action file.

Security

Normal building business hours are from 6:00a.m. – 6:00p.m., Monday through Friday.

To access the building after normal business hours, security access cards are required. Security will NOT access any elevators or unlock any doors. Whether the main entrance door or parkade is used to gain entry, you MUST have a security access card. If you have forgotten your access card you will NOT have access to the building or parkade.

Cards should only be issued to staff that have key privileges to their respective offices.

Tillyard Management Inc. must be notified in writing of any additions or cancellations of after hour privileges.

Download the Security file.

Trapped in an Elevator

1. Open the telephone panel.
2. Lift receiver and hold button. Await for response from the constantly supervised telephone service.
3. Give the operator your name, elevator number (located on the upper left-hand side of the control panel) and the building location.
4. After you have hung up, answer the phone in the elevator if it rings.
1. The operator will dispatch Otis personnel immediately to the building.
2. Upon arriving at the building, Otis personnel will endeavour to contact you. Please answer the elevator phone, holding the button, if the elevator phone rings.
3. Follow Otis personnel instruction.
Download the Trapped in an Elevator file.

Unexpected Disruptions

While power/water interruptions, HVAC failures, floods, etc. problems rarely occur, the building can be affected by external causes.

Tillyard Management Inc. requests each Tenant to provide emergency contacts so in the event of an unexpected disruption, appropriate and timely contact can be made. The contacts on our Emergency Contact List are your company’s representative(s) who are in a position to be able to respond to unexpected building emergencies listed above or planned interruptions such as, cooling tower maintenance, power upgrades, etc. Tillyard Management can access this list off-site and/or after-hours.

During the course of an unexpected disruption Tillyard Management will provide updates on the status of the problem until rectified.

It is important for tenants to keep Tillyard Management informed of any changes to their contact information.

Download the Unexpected Disruptions file.

Bomb Threat

• Listen. DO NOT interrupt the caller.
• Be calm and courteous.
• Obtain as much information as possible.
• After the call has ended, hang up, wait a few seconds, then dial * 57 to trace the location of the caller.
Follow the instructions. Results of the call trace will be given to the police.
• What time will the bomb explode?
• What does it look like?
• Where is it?
• Where are you calling from?
• Why did you place the bomb?
• What is your name?
• Date: Time: Duration of Call;
• If you can, determine the sex;
• Estimated Age;
• Accent and/or voice description including whether speech was fast, slow, nasal, lisp, etc.;
• Manner, whether calm, emotional, vulgar, etc.;
• Any background noises;
• Did the caller seem familiar with the area.

Immediately after the caller hangs up, contact the Calgary City Police Department at “911” and relay all information collected. The vital information should then be reported to Tillyard Management Inc. at 403-531-3666 or security at 403-531-3665.

Evacuate the building removing all personal belongings and follow proper evacuation guidelines.

Download the Bomb Threat file.

Pandemic Planning

Unlike most disasters a pandemic will affect people as opposed to infrastructure. The impact on our building is that a range of services could be compromised, such as cleaning, security and equipment maintenance.

In the event of a pandemic impacting us at a local level, we will work closely with suppliers and service providers to ensure we are able to keep the building operating to the best of our ability. These are some planning considerations:

Service provider status on pandemic planning.
• Ongoing coordination with our service providers to ensure they themselves have a plan and how it affects and/or coordinates with our plan, or how it relates to maintaining service levels.

Identification of skills and recognition of need to cross train.
• The implementation of strategies to limit exposure within our group.
• Outside contractors on call to take care of services such as electrical, plumbing, automation in case our building operations staff is not able.

Communication process during a pandemic.
• We are unsure what service areas will be impacted by absenteeism, when and to what extent. As well, our ability to communicate in a typical manner may be impacted by our absenteeism levels and may also be impacted by absenteeism levels experienced in your company. However, these are the sources of communication you can expect.
> An alert posted on our website.
> Emails, postings in common areas communicating relevant information to building occupants and visitors on the condition of service – such as delays, cutbacks and/or cancellations.
> We will have a large poster in the lobby and the +15 entrance. These posters will be updated when conditions change, allowing tenants and visitors to understand which service areas are impacted.

Identification of realistic service prioritization.
• We will prioritize services based on absenteeism.

Emergency stockpiled inventory and critical supplies.
• We will stockpile what we think is critical supplies for our operation and for our staff’s safety.

It is widely recognized that proper hand-washing is the single most effective method of preventing the spread of illness. The use of hand sanitizers appears to be a good alternative or supplement. As you are aware, Tillyard Management Inc. has numerous hand sanitizing stations throughout our building, including main lobbies, washrooms and various service rooms. In addition, anti-bacterial soap is provided in the washrooms.

Based on our research and what governmental authorities are advising, it is recommended that we do not screen visitors for our tenants.
Monitoring & Communication of Known Incidents of Illness & Additional Sanitization

In coordination with our cleaners we have developed Task Schedules and Sanitization Procedures. We will not log information about incidents of illness but if a tenant wants to inform us of a higher number of illnesses or if they should have a confirmed case of the pandemic illness we will take extra cleaning steps to sanitize that space.

Forced Closure or Property Under “Orders” Issued by Public Health Officials.

If we are instructed by authorities to close all or part of our building or be unable to maintain operation for safety reasons, arrangements would be made to a phased transition closure, if possible. Other consideration would be to close all or part of the building to “Card Access Only”. Please consider these extreme but potential scenarios when completing your own company plan.

We have provided elements of our plan in the Pandemic Procedure Table.( Click here to download it).

We will be adapting policy as we learn so our plan will continue to evolve. We plan to remain flexible in how we approach this, but once again, our ultimate goal besides trying to limit exposure, is to keep our building operating efficiently to the best of our ability.

Note: Each situation will be reviewed closely to understand the specifics of its unique condition and threat. Action will be taken based on findings. The above considerations are all inclusive but not limited to.

Whilst this communication outlines our preparedness for operating our building we cannot stress enough the importance of tenants ensuring that you have your own pandemic plans in place to ensure the continuity of your own businesses. To learn more about a pandemic situation and pandemic planning, we direct you to the World Health Organization website at www.who.org or the Public Health Agency of Canada at www.publichealth.gc.ca

Download the Pandemic Planning file.

Advanced Weather Forecasting System

Items at risk
As part of the tendering process, RWDI AIR Inc. developed a set of wind speeds and corresponding construction items at risk of becoming windborne at those wind speeds. The wind speeds are expressed in terms of three second bursts of wind, not hourly averages. This list is illustrative of the typical materials that would be present on a construction site, and is not intended to be exhaustive.

Wind Speed (mph) Wind Speed (km/h) Items at Risk of Takeoff
4 – 7 6 – 12 Ball of Crumpled Paper; Piece of Paper; Tarp
4 – 12 13 – 20 Disposable Coffee Cup, Empty
13 – 18 21 – 30 2″ Polystyrene Rigid Insulation
19 – 25 31 – 40 R-12 Insulation, single sheet; 3/8″ Plywood Sheet; Steel Stud, 162SSP-25; Circular Ducting, 6″ diameter
26 – 31 41 – 50 Sheet Metal, Aluminum, 20 gauge; 1/2″ Plywood Sheet; Steel Stud, 600SSP-20; Plastic Pipe/Conduit, 1/2″ diameter
32 – 38 51 – 61 1/4″ Nut, Finished Hex; Swing stage, 5 m long, with netting; Hard hat, not on head; 4′ x 4′ x 4′ Wooden Garbage Container; 3/4″ Plywood Sheet; Rectangular Ducting, .1 by .2 m; Rectangular Ducting, .4 m by .8 m
39 – 46 62 – 74 Disposable Coffee Cup, 1/2 Full; R-12 Insulation, single package; 1/4″ Bolt, Hex, 1″ Length; Sheet Metal, Steel, 20 gauge; Drywall Sheet, 3/8″; Q Decking
47 – 55 75 – 89 1/2″ Nut, Finished Hex; Scaffolding, with netting, 36 ft high; Drywall Sheet, 5/8″, Fire Rated; Plastic Pipe/Conduit, 4″ diameter
56 – 64 90 – 103 Disposable Coffee Cup, Full; R-12 Insulation, pallet; Rebar, 10M
65 – 74 104 – 119 1″ Nut, Finished Hex 75+ 120+ 2″ Nut, Finished Hex; 1″ Bolt, Hex, 3″ Length

Data and Chart Provided by RWDI for the purpose of The City of Calgary Advanced Weather Forecasting System (AWFS)

Download the Advanced Weather Forecasting System List.