EMERGENCY CONTACT
EMERGENCY
DURING OR AFTER BUSINESS HOURS
PLEASE CALL (403) 531 3665
Tillyard Management Inc. will provide all reasonable protection to properties under their management and in the event of any emergencies, will do all it can to ensure the safety and protection of human life.
“The safeguard of human life transcends the security of physical assets.”
COVID-19 Update: September, 2021
New Alberta restrictions are now in effect.
Tillyard kindly requests all tenants in the building follow the applicable mandates in place by the Alberta Government:
Effective September 4, masking and physical distancing are mandatory in all indoor public spaces and workplaces. Physical distancing and masks are mandatory in ALL common areas throughout the building.
Effective September 16, working from home is mandatory when physical presence is not required.
We will continue with increased cleaning throughout all high traffic and common areas of the building, especially high-touch/shared surfaces at building level, as well as continue our AEGIS application every six months. These include: Doorknobs, light switches, elevator buttons, etc.
For the foreseeable future, there will be a maximum of four (4) people allowed in an elevator at any given time.
There will be a maximum of two (2) people allowed in a washroom at any time.
Conference Room restrictions indicate that work and support group meetings are not social gatherings, therefore all bookings will be kept. Attendance will be limited to 1/3 of fire code capacity (30 people) and public health measures and COVID protocols are to be followed as usual.
We understand tenants may wish to implement additional mandates. Please notify Tillyard Management and we will work with you to accommodate these additional measures.
If you have a positive case in your office, please notify Tillyard and we will assist tenants with arranging appropriate sanitization. Please note that we will no longer send out positive case notifications to the building.
A reminder, if you are feeling unwell, please stay home.
Fire and Emergency Update
In the event of a fire or emergency, please listen carefully for announcements.
It is required that all floors specified in a first stage alarm MUST evacuate the building. Once an alarm has been sounded, fire wardens should prepare employees for evacuation. The remaining tenants must listen for further instructions. During a second stage alarm, the entire building must evacuate.
It is the fire wardens’ responsibility to make sure all steps are taken to ensure the safety of their floor.
- Make certain mobility-impaired persons are with their designated buddy.
- Check and clear your office, storage areas and washrooms. Fire wardens are last to leave the premises.
- Direct employees to correct stairwell. EVEN floors use south stairwell (by men’s washroom), ODD floors use north stairwell (by women’s washroom). This helps ensure less congestion in the stair wells and quicker evacuation. CROSSOVER floors (3, 8, 14, 19, 24, 29 and 32) are ONLY to be used if the evacuation path is impeded.
- All fire wardens must check in with Tillyard Management at the security desk, confirming that your space is clear before proceeding to the muster point (McDougall School). Please do not congregate in the front lobby or front entrance as these doors need to be clear for Emergency Response Access.
- All tenants must wait for a verbal “ALL CLEAR” signal from Tillyard Management before returning to the building.
***Please respect COVID-19 protocols when re-entering the building***
In light of the COVID-19 pandemic, we will not be hosting our annual fire wardens meeting, however, if you have any questions or concerns regarding the emergency procedures, please contact the Tillyard Office and we will be happy to further discuss.
We at Tillyard are committed to keeping you informed as we move through this unprecedented crisis so we will continue to provide you with information and updates from the federal and provincial governments.
We are grateful for your understanding and support as we do our best to navigate the uncertainty of this time, and we will do our best for you, in return. Please continue to stay safe and healthy.
Tillyard Management Inc’s Novel Coronavirus (Covid 19) Pandemic Plan
As per Alberta Health Services recommendations, it is widely recognized that proper handwashing is the SINGLE MOST EFFECTIVE method at preventing the spread of illness. The use of hand sanitizers appears to be a good alternative or supplement.
While this communication outlines our preparedness for operating our building we cannot stress enough that all tenants should have their own pandemic plans in place. At this point in time, it is recommended that you should work from home if you are able to do so.
AEGIS PROTECT MICROBE SHIELD was applied to all common areas, elevator lobbies, and touch surfaces in February of this year. This is a safe barrier that, once applied, kills microorganisms on contact. It does not rub off on skin and it is effective for between one and three years.
On Sunday, March 8, 2020, all common areas, elevators, elevator lobbies, stairwells and touch surfaces were thoroughly disinfected using GLDI-H202 Peroxide General Disinfectant Cleaner.
Effective immediately, Tillyard Management Inc. is implementing an extra daily clean at 2:00pm of all washrooms, common areas, lobbies, elevators, elevator lobbies and touch surfaces.
Hand sanitizers and hand soaps are maintained and refilled throughout the building, daily.
Tillyard Management Inc. is in constant communication with AHS, BOMA, and AESH for all building related updates.
Tillyard Management’s office cleaning will remain the same. If you require a more thorough cleaning or an antibacterial cleaning please contact GDI directly.
Essential functions for building operations can be maintained offsite to ensure the continuous operations of HVAC systems, security services, and even administration. Third Party contractors have been trained to remotely operate our building systems in case of emergency. Tillyard Management encourages tenants to work from home if possible.
We request that all tenants please provide an updated/current list of key personnel and emergency contacts emails and cell phone numbers for any future/mandatory communications.
Updated information will be located on this page.
Email correspondence will be sent out to all tenants as required.
Governmental authorities are recommending that we DO NOT SCREEN visitors for our tenants.
We encourage tenants to comply with Canada Health Guidelines. Travellers returning from any international travel are at increased risk of COVID-19 infection and may not be aware they have been in close contact with someone who is sick. Travellers may also not recognize when they first develop symptoms, as they are similar to a cold or flu.
If you are returning or have returned from any affected area in the last 14 days, it is recommended that you self-isolate and limit contact with others for the next 14 days, even if you are feeling well.
Similarly, if you have been to an event where there Covid-19 has been present, such as a conference or a sporting event, you should self-isolate. Covid-19 is now being transmitted locally.
Practice social distancing. Avoid close contact with other people, especially those with chronic conditions, a compromised immune system, or seniors.
Do not attend work, school, social events or any other public gatherings.
Watch for symptoms like fever, cough, or shortness of breath in yourself or family members.
Call Healthlink 811 or your doctor’s office at the first sign of symptoms. Do not go in person unless you are severely ill or you have been directed to do so.
If you or someone within your company has a confirmed case of Covid-19, please inform Tillyard Management immediately. Your privacy will be respected. However, Tillyard Management has an obligation to notify other tenants as soon as possible that their risk of exposure to the Coronavirus has been elevated. Further direction will be taken from Alberta Health Services.
Fire Wardens & Assistant Fire wardens
Fire Wardens and Assistant Fire Wardens are volunteers or designates responsible for coordinating the orderly evacuation of their floor/suite during a fire or other emergency or during practice drills.
Familiar with non-crossover floors.
1. Attend Fire Warden Meetings presented by building management and the Calgary Fire Department.
2. Understand the evacuation procedures for the building.
3. Become familiar with and understand the fire alarm tones and know what action is required in the event of an alarm sounding.
4. Ensure all floor occupants understand the procedures to be followed during an evacuation emergency.
5. Acquire a detailed knowledge of the floor. (stairwell, fire phone and fire extinguisher locations, etc.)
6. Keep current, a list of all special needs persons and their designated “buddies” and ensure building management is advised immediately when changes occur.
7. Ensure all aisles, corridors and exits are kept free of obstructions.
8. Inform new employees of the Emergency Procedures and their duties, if any, in the event of an emergency.
9. Maintain a list of any hazardous materials on your floor and provide the list to building management.
At First Stage Tone (Designated Floor Evacuation)
1. Prepare for possible floor evacuation.
2. Put on Fire Warden identifier red hat/cap.
3. Meet with all other Wardens/Deputy Wardens and “buddies” in elevator lobby to determine who is missing. Re-task others to replace missing Wardens/buddies as required.
4. Confirm number and location of special needs person(s).
5. Listen to all announcements and act accordingly.
At Second Stage Tone (Designated Floor Evacuation)
1. Instruct employees to exit their offices leaving the doors open and proceed to the stairwells.
2. Direct Deputy Wardens to quickly check all areas including offices, washrooms, storage areas, conference rooms, etc. to ensure no one is left behind and closing doors once the space has been cleared.
3. Ensure all special needs persons and their “buddies” are together.
4. When evacuating your floor, report any special needs persons and their “buddies” who are being left behind, to security at the main floor security desk, to the alternate control center or by using the Fire Phone.
5. When evacuating the building, report the status of your home floor in person to security at the main floor security desk or the alternate control center.
6. If applicable, report anyone refusing to leave to security officer or control center when your floor status is reported.
7. Ensure your floor personnel move to your designated assembly area well away from the building assuring their personal safety and ensuring they do not become an obstruction to the firefighters.
2. Use the standby period to mentally prepare yourselves for the possibility of evacuation.
3. Remain calm, exit through the designated stairwell as quietly as possible and in an orderly fashion, single line using hand rails.
4. Designate one Fire Warden to check in with security.
5. Do not go inside until the “All Clear” is given or is confirmed.
6. You cannot use the elevators during an alarm. During an all stages alarm, the elevators automatically home to the ground floor or the “all safe floor”.
7. Do not stand or gather at the base of the building. Safely cross the road via the crosswalk lights.
8. Review regularly evacuation procedures you have been given, as this information is discussed in detail.
9. Feel free to hold your own office drill/evacuation, taking your staff down the proper stairs and to the correct meeting place.
10. When there is any change in your warden staff and/or Mobility Impaired list, ensure you advise Tillyard Management Inc.
11. The Mobility Impaired List is held downstairs with security and is given to the fire department at the time of an evacuation.
12. The mobility impaired personnel are to remain in the elevator lobby of the floor which is reported on this list. If they are on another floor they can use the emergency phone to inform the fire department which floor they are on. In the case of a fire evacuation of that floor, the fire department will come to evacuate the mobility impaired.
Fire Evacuation
Click here to play a 30 second sample of a 1st stage alarm
Click here to play a 30 second sample of a 2nd stage alarm
After playing the sample, use your ‘Back’ button to return to the main page.
• Fire Wardens will move to the elevator lobby in preparation for evacuation.
• Listen carefully to all announcements.
• Do not move between floors during an alarm as you may not know which floors are in danger. It is possible that the floor you intend to go to has been evacuated.
• Any person wishing to leave may do so even if your floor has not been directed to, but you must make a full evacuation. Do not move between floors as directed above.
• If instructed to evacuate the building, please follow 2nd stage procedures.
• All personnel must evacuate.
• Fire Wardens make certain mobility impaired persons are with their buddy/buddies and moved to the elevator lobby by the appropriate stairwell. Do not block stairwells.
• Fire Wardens check and clear your area, storage areas and washrooms of personnel. Fire Wardens are last to leave the premises. • • • Close all doors behind you after you check the rooms.
• When evacuating, EVEN floors use south stairwell (by men’s washroom). ODD floors use north stairwell (by women’s washroom).
• Fire Wardens will report mobility impaired persons position by using the fire phones or report them at the security desk in the main lobby or to the Evacuation Control Centre.
• During evacuation, no talking in the stairwells. This allows everyone to hear the announcements.
• The use of cell phones (texting, etc.) is not permitted unless for emergency purposes.
• One Fire Warden or Assistant Fire Warden per floor/company reports to security with their floor and mobility impaired status.
• Do not stop evacuation if the alarm stops, complete the evacuation.
Evacuation Procedures after normal security hours
• Evacuate your premises to the main floor lobby. Await for further instructions from fire department personnel.
• Do not phone 911. The fire alarm panel is monitored 24 hours a day, seven days a week. The monitoring company will phone 911.
• Take the stairs. Do not use elevators.
• Remain evacuated until the fire department gives the “All Clear” announcement.
Mobility Impaired Personnel & “Buddy(s)”
2. Buddy(s) are personnel that have volunteered to assist a mobility impaired person or have been selected by the mobility impaired person(s). Buddy(s) need to be capable of physically assisting this person to relocate to a different floor, if instructed. If a buddy is not available, the Fire Warden must either recruit someone or be the buddy for them. Buddy(s) give moral support and keep the mobility impaired person calm.
3. Fire officials will only remove mobility impaired persons from the elevator lobbies if it is determined that they are at risk;
4. The Fire Phone is only to be used to request assistance or to pass on pertinent information. The Fire Phone has no dial tone, it connects automatically to the alarm panel. Wait on the line until it is answered. This may take some time as all 32 floors are connected to this one line.
Taking Action
1. Call ambulance immediately at 911
2. Give operator the following information: Your name and telephone number / Building name and address / Floor of building and location of the emergency on the floor, as well as any details of the accident or illness
3. Call Tillyard Management’s office at 531-3666 and advise them of the situation.
4. If possible, have someone meet the emergency unit at the elevators and/or at the main entrance to your premises.
5. Do not move injured or ill persons.
2. Leave the building by the stairwell. EVEN floors use south stairwell (by men’s washroom) (download image for even floor evacuation). ODD floors use north stairwell (by women’s washroom) (download image for odd floor evacuation). Close doors behind you.
3. In case of a small-contained fire on your floor, you may use the fire extinguisher only if you are in pairs.
Important Tips on Calling 9-1-1
Depending on the type of phone system you are on, some information may automatically appear on the communications system. The Emergency Communications Officer still needs to verify the information because it may not be where the emergency is occurring or it may be out dated. Please know that collecting this information does not delay the dispatch of emergency services. Emergency Services are dispatched quickly and while those services are on the way, the Emergency Communications Officer will continue to ask questions, provide instructions and/or clarify the status of the emergency situation.
Other important tips for calling 9-1-1 safely and effectively:
Get in a safe location before you call. For instance, if there is a fire, evacuate before you call 9-1-1.
Always listen carefully to the Emergency Communications Officer, answer all questions, and wait for further instructions.
Don’t hang up. The emergency communications centre is required by law to call you back to ensure your safety. If they cannot reach you, a police unit will be dispatched if help isn’t already on the way. If your call was not a true emergency, this ties up precious resources that may be urgently needed elsewhere.
Accidental 9-1-1 calls If you accidentally dial 9-1-1, stay on the line and tell the Emergency Communications Officer what happened, and that it was an accident. If you hang up, they have to call you back and that could tie up a line for someone who really needs it. Hanging up is a real hang up for 9-1-1.
For medical problems, where life is not in danger, Alberta Health Link can be an excellent resource. Health Link’s number is: 811
The police non-emergency number is 403-266-1234.
If you need to report a minor accident, stolen or damaged property where there is no suspect in the area or other non-urgent criminal matters, call the police non-emergency number.
2. Use the standby period to mentally prepare yourselves for the possibility of evacuation.
3. Remain calm, exit through the designated stairwell as quietly as possible and in an orderly fashion, single line using hand rails.
4. Designate one Fire Warden to check in with security.
5. Do not go inside until the “All Clear” is given or is confirmed.
6. You cannot use the elevators during an alarm. During an all stages alarm, the elevators automatically home to the ground floor or the “all safe floor”.
7. Do not stand or gather at the base of the building. Safely cross the road via the crosswalk lights.
8. Review regularly evacuation procedures you have been given, as this information is discussed in detail.
9. Feel free to hold your own office drill/evacuation, taking your staff down the proper stairs and to the correct meeting place.
10. When there is any change in your warden staff and/or Mobility Impaired list, ensure you advise Tillyard Management Inc.
11. The Mobility Impaired List is held downstairs with security and is given to the fire department at the time of an evacuation.
12. The mobility impaired personnel are to remain in the elevator lobby of the floor which is reported on this list. If they are on another floor they can use the emergency phone to inform the fire department which floor they are on. In the case of a fire evacuation of that floor, the fire department will come to evacuate the mobility impaired.
A tornado watch is issued when weather conditions are favorable for the development of severe thunderstorms that are capable of producing tornadoes. In most cases, the potential exists for large hail and/or damaging winds in addition to tornadoes. A tornado watch must not be confused with a tornado warning.
Tornado Warning:
A tornado warning is an alert issued by weather services to warn that severe thunderstorms with tornadoes are possible. It can be issued after a tornado or funnel cloud has been spotted, or more commonly if there are radar indications of tornado formation. The issuance of a tornado warning indicates that residents should take immediate safety precautions.
Weather warnings, issued by Environment Canada for the Calgary area, are available from their web site: http://weather.gc.ca/city/pages/ab-52_metric_e.html
In the event of a tornado warning:
- Get low and put as many walls between yourself and the storm as possible. Stay away from windows, doors and outside walls.
- Tillyard Management Inc. will unlock the door from the main lobby to the basement (beside the smoke shop) in order for tenants to seek shelter.
- Announcements on the Fire Alarm P.A. system may be made with updated information regarding the alert.
Security
To access the building after normal business hours, security access cards are required. Security will NOT access any elevators or unlock any doors. Whether the main entrance door or parkade is used to gain entry, you MUST have a security access card. If you have forgotten your access card you will NOT have access to the building or parkade.
Cards should only be issued to staff that have key privileges to their respective offices.
Tillyard Management Inc. must be notified in writing of any additions or cancellations of after hour privileges.
Trapped in an Elevator
2. Lift receiver and hold button. Await for response from the constantly supervised telephone service.
3. Give the operator your name, elevator number (located on the upper left-hand side of the control panel) and the building location.
4. After you have hung up, answer the phone in the elevator if it rings.
2. Upon arriving at the building, Otis personnel will endeavour to contact you. Please answer the elevator phone, holding the button, if the elevator phone rings.
3. Follow Otis personnel instruction.
Unexpected Disruptions
Tillyard Management Inc. requests each Tenant to provide emergency contacts so in the event of an unexpected disruption, appropriate and timely contact can be made. The contacts on our Emergency Contact List are your company’s representative(s) who are in a position to be able to respond to unexpected building emergencies listed above or planned interruptions such as, cooling tower maintenance, power upgrades, etc. Tillyard Management can access this list off-site and/or after-hours.
During the course of an unexpected disruption Tillyard Management will provide updates on the status of the problem until rectified.
It is important for tenants to keep Tillyard Management informed of any changes to their contact information.
Bomb Threat
• Be calm and courteous.
• Obtain as much information as possible.
• After the call has ended, hang up, wait a few seconds, then dial * 57 to trace the location of the caller.
Follow the instructions. Results of the call trace will be given to the police.
• What does it look like?
• Where is it?
• Where are you calling from?
• Why did you place the bomb?
• What is your name?
• If you can, determine the sex;
• Estimated Age;
• Accent and/or voice description including whether speech was fast, slow, nasal, lisp, etc.;
• Manner, whether calm, emotional, vulgar, etc.;
• Any background noises;
• Did the caller seem familiar with the area.
Immediately after the caller hangs up, contact the Calgary City Police Department at “911” and relay all information collected. The vital information should then be reported to Tillyard Management Inc. at 403-531-3666 or security at 403-531-3665.
Evacuate the building removing all personal belongings and follow proper evacuation guidelines.
Pandemic Planning
Unlike most disasters a pandemic will affect people as opposed to infrastructure. The impact on our building is that a range of services could be compromised, such as cleaning, security and equipment maintenance.
In the event of a pandemic impacting us at a local level, we will work closely with suppliers and service providers to ensure we are able to keep the building operating to the best of our ability. These are some planning considerations:
• Ongoing coordination with our service providers to ensure they themselves have a plan and how it affects and/or coordinates with our plan, or how it relates to maintaining service levels.
Identification of skills and recognition of need to cross train.
• The implementation of strategies to limit exposure within our group.
• Outside contractors on call to take care of services such as electrical, plumbing, automation in case our building operations staff is not able.
Communication process during a pandemic.
• We are unsure what service areas will be impacted by absenteeism, when and to what extent. As well, our ability to communicate in a typical manner may be impacted by our absenteeism levels and may also be impacted by absenteeism levels experienced in your company. However, these are the sources of communication you can expect.
> An alert posted on our website.
> Emails, postings in common areas communicating relevant information to building occupants and visitors on the condition of service – such as delays, cutbacks and/or cancellations.
> We will have a large poster in the lobby and the +15 entrance. These posters will be updated when conditions change, allowing tenants and visitors to understand which service areas are impacted.
Identification of realistic service prioritization.
• We will prioritize services based on absenteeism.
Emergency stockpiled inventory and critical supplies.
• We will stockpile what we think is critical supplies for our operation and for our staff’s safety.
It is widely recognized that proper hand-washing is the single most effective method of preventing the spread of illness. The use of hand sanitizers appears to be a good alternative or supplement. As you are aware, Tillyard Management Inc. has numerous hand sanitizing stations throughout our building, including main lobbies, washrooms and various service rooms. In addition, anti-bacterial soap is provided in the washrooms.
In coordination with our cleaners we have developed Task Schedules and Sanitization Procedures. We will not log information about incidents of illness but if a tenant wants to inform us of a higher number of illnesses or if they should have a confirmed case of the pandemic illness we will take extra cleaning steps to sanitize that space.
If we are instructed by authorities to close all or part of our building or be unable to maintain operation for safety reasons, arrangements would be made to a phased transition closure, if possible. Other consideration would be to close all or part of the building to “Card Access Only”. Please consider these extreme but potential scenarios when completing your own company plan.
We have provided elements of our plan in the Pandemic Procedure Table.( Click here to download it).
We will be adapting policy as we learn so our plan will continue to evolve. We plan to remain flexible in how we approach this, but once again, our ultimate goal besides trying to limit exposure, is to keep our building operating efficiently to the best of our ability.
Note: Each situation will be reviewed closely to understand the specifics of its unique condition and threat. Action will be taken based on findings. The above considerations are all inclusive but not limited to.
Whilst this communication outlines our preparedness for operating our building we cannot stress enough the importance of tenants ensuring that you have your own pandemic plans in place to ensure the continuity of your own businesses. To learn more about a pandemic situation and pandemic planning, we direct you to the World Health Organization website at www.who.org or the Public Health Agency of Canada at www.publichealth.gc.ca
Advanced Weather Forecasting System
Items at risk
As part of the tendering process, RWDI AIR Inc. developed a set of wind speeds and corresponding construction items at risk of becoming windborne at those wind speeds. The wind speeds are expressed in terms of three second bursts of wind, not hourly averages. This list is illustrative of the typical materials that would be present on a construction site, and is not intended to be exhaustive.
| Wind Speed (mph) | Wind Speed (km/h) | Items at Risk of Takeoff |
|---|---|---|
| 4 – 7 | 6 – 12 | Ball of Crumpled Paper; Piece of Paper; Tarp |
| 4 – 12 | 13 – 20 | Disposable Coffee Cup, Empty |
| 13 – 18 | 21 – 30 | 2″ Polystyrene Rigid Insulation |
| 19 – 25 | 31 – 40 | R-12 Insulation, single sheet; 3/8″ Plywood Sheet; Steel Stud, 162SSP-25; Circular Ducting, 6″ diameter |
| 26 – 31 | 41 – 50 | Sheet Metal, Aluminum, 20 gauge; 1/2″ Plywood Sheet; Steel Stud, 600SSP-20; Plastic Pipe/Conduit, 1/2″ diameter |
| 32 – 38 | 51 – 61 | 1/4″ Nut, Finished Hex; Swing stage, 5 m long, with netting; Hard hat, not on head; 4′ x 4′ x 4′ Wooden Garbage Container; 3/4″ Plywood Sheet; Rectangular Ducting, .1 by .2 m; Rectangular Ducting, .4 m by .8 m |
| 39 – 46 | 62 – 74 | Disposable Coffee Cup, 1/2 Full; R-12 Insulation, single package; 1/4″ Bolt, Hex, 1″ Length; Sheet Metal, Steel, 20 gauge; Drywall Sheet, 3/8″; Q Decking |
| 47 – 55 | 75 – 89 | 1/2″ Nut, Finished Hex; Scaffolding, with netting, 36 ft high; Drywall Sheet, 5/8″, Fire Rated; Plastic Pipe/Conduit, 4″ diameter |
| 56 – 64 | 90 – 103 | Disposable Coffee Cup, Full; R-12 Insulation, pallet; Rebar, 10M |
| 65 – 74 | 104 – 119 | 1″ Nut, Finished Hex 75+ 120+ 2″ Nut, Finished Hex; 1″ Bolt, Hex, 3″ Length |
Data and Chart Provided by RWDI for the purpose of The City of Calgary Advanced Weather Forecasting System (AWFS)